By
Abe Cherian
Marketing
is conducted for the masses, but the customers come in one at a
time. When you spend your money, you need to get value for your
investment and you need to get an asset. That asset will be an asset
or client that you can turn into a long-term business
value.
One
of the worst mistakes that 99% of the businesses make is letting
prospects and clients come and go with no thought as to how valuable
they really are and how valuable they are to the future security of
your business. Before you can get this answer you must find the
value of your customer.
Every
customer is going to buy. How many times throughout the year? How
long? If you don't figure out these numbers you really aren't in
business because you don't have a valuable asset. Your business
lacks value. It might have cash flow and you might have some money,
but it's mostly short term.
You
need to continually think of what you can do for your customers. If
there's any greed in you, it should be on your customer's behalf.
You want to try to reverse the greed
for your customers.
What
benefits and advantages can you pile onto your product or service to
make them irresistible?
Take
out a piece of paper and write down the words, "I can offer my
customers" and also write down, "I can offer my customers more or
less of what? I can offer my customers better what? I can offer my
customers stronger what? I can offer my customers lower or higher
what?" Any other thing that you can think of to offer your
customers.
Then
match your current skills and capabilities with all these extra
benefits and features that you've listed and determine what cost you
might have to offer these services. List the additional features and
benefits, the additional cost, and describe the components of that
cost. Such items like product cost, shipping cost, fulfillment cost,
personnel, inventory, and storage. These are all considered when you
do an exercise like this.
If
you're a service type business, offer the additional cost as
measured in terms of the extra time it takes to provide the
additional feature or benefit. The proper way
to
think of this extra time is similar to the way we characterize time
spent working for someone else 8 hours a day, 5 days a week versus
the time spent learning how to create wealth in your
business.
If
you slow down a bit, you can work smarter rather than harder by
learning to make your money work as hard for you as you work for it
or making your product or service work harder for you than you work
for it. You can achieve much more for less work.
Similarly,
you can spend less time in a service business taking on more and
more clients if you simply treat existing ones differently. Treat
them all as VIP's and they'll build your business for you. You'll
provide that extra time and service to do what you should for public
relations with your customers.
Remember
that marketing may be conducted for the masses, but your customers
are only going to focus in one at a time. They always think of
themselves as special individuals
and you should too, even though you're marketing to the entire
market.
About
the author - Abe Cherian is the founder of Multiple Stream Media, a
company that helps online businesses find new leads and more
customers without spending a fortune. http://www.multiplestreammktg.com