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Category: Marketing
Marketing is sometimes
looked upon as a resource that can, somehow, make pigs fly, but in
real life, pigs don't fly very far and it is marketing's job to make
sure that companies don't get into a situation where they're waiting
for the pig to crash. Marketing covers two main areas. There is
Marketing Communications (MARCOM), which is usually what people
think of when they think of marketing, and Product Line Management
(PLM). In additon to creating flashy ads, glossy literature, catchy
lingos, and making public announcements, marketing is tasked with
studying markets and making sure that products are defined so that
they will be accepted by possible
buyers.
While MARCOM
departments, because of their contact with the public, may be tasked
to do marketing studies to find out if the market exists for or is
large enough to support the next bright idea, PLM takes
MARCOM input and writes the specifications for a product, including
the introductory target price, to be handed to engineering to
design and imagines what bright ideas might look like in their
finished form in order to put initial configurations down on
paper for MARCOM to do their studies with. Before taking on the task
of defining a product or possible product, PLM will talk to many
industry leaders and experts in order to educate the imagination as
much as possible.
After a product has
been designed and is in production, PLM keeps track of things like
industry trends that may eliminate a product's market and new
product developments that may cause the next bright idea to be
obsoleted. If a company is involved in building mini-computers or in
the servicing of mini-computers and the world is switching to PCs,
the company is about to go out of business. The same thing can
happen to a company manufacturing tape cassettes when something like
a CD is introduced or if you are involved in the production of
radiation treatments when a cure for cancer is
discovered.
Besides defining the
product and making sure that a market exists for it, PLM is
responsible for making sure that each individual product is and
remains profitable. Market forces can drive prices down or component
shortages can drive costs up to the point where continuing to offer
a specific product is suicide. Sometimes, shortages on
components used in the manufacture of a product will make it wiser
to pull a product from the market until suppliers have
inventory on hand. PLM can also be invaluable when a company is
involved in bidding for huge deals by estimating how much costs will
drop as sales and purchasing volumes increase. While PLM isn't
responsible for the total profitability of a company, it makes a
major contribution.
MARCOM, on the other
hand, just mostly spends money while imagining how much the money
that it spends will add to a company's revenue. Usually, the mount
of money that MARCOM spends is determined by overall budgets
prepared by PLM. MARCOM will negotiate with and convince PLM that a
little more money will improve the numbers for everyone's benefit.
One successful ad campaign can make a company. One ad campaign that
is a flop can break the same company.
Besides brilliant ad
campaigns, some of the other things that MARCOM spends money on and
develops include literature, industry trade shows, mailings, videos,
websites, employee communications and moral, letterhead and business
cards, logos, presentations, sales training, marketing studies, and
company documentation. All of these things add up to visibilty and a
successful MARCOM department will design and control each
item so that, combined, they present a consistent message and
create a well liked personality for the company. MARCOM wants the
public to smile and think of a company whenever it gets a
flash of a color, logo, or hears a tune. If people recall your
phone number while they're thinking, MARCOM has done its
job.
One other thing that
MARCOM is responsible for is PR. Public relations has become so
important, as evidenced by the number of companies strictly
engaged in PR, that most people think of it as an individual
entity, but it really is part of a successful MARCOM department.
Public realtions is where a company tells the media and the public
what a company's products, literature, letterhead, and employees
stand for. As in all of the other things that MARCOM controls, the
message must always be the same. Since a company might not want to
present the same image in rural America as it does in big cities or
in one country verses another, its image may vary slightly, but its
message should never change. Good donuts have to be good donuts no
matter where you sell them, but you might want to have mom or
machinery cook them depending on where they're
sold.
If you choose a career
in marketing, whether it's on the PLM or MARCOM side, you will get
to use your imagination and depending on how educated and
intelligent your imagination is, your peers might even call you
creative. Marketing departments own a company's entrepreneurial
spirit and a creative entrepreneurial spirit is what makes companies
successful.
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